Support
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Our Support Approach
Biltaş aims to provide software support services in a way to ensure the uninterrupted operation of its customers, especially with its organization shaped to provide 24/7 support due to the structure of the tourism sector.
We provide a wide range of support services such as hardware and software planning, design, installation, integration, operational support, leasing, outsourcing services, training, etc. by prioritizing customer satisfaction with our experience based on many years and complex projects of different scales and our comprehensive service portfolio.
With service centers in Izmir and Antalya and contracted service offices in other provinces, Biltaş is one of Turkey’s successful service organizations that aims to provide solutions to ensure the most effective integration of IT infrastructures consisting of different hardware and software.
In addition to standard solution packages, Biltaş offers customized solutions with different response times, on-site intervention and solution times according to customer requests and project requirements. Biltaş aims to realize customer satisfaction by providing the technical support needed by phone, e-mail, remote access or on-site intervention in the most efficient and effective way.
Call Center
Biltaş call center is the point of contact where our customers and dealers can communicate all their software-related problems and service requirements from a single point and the fastest way. The calls you make to this contact point are answered by our expert and trained personnel and post-service reporting processes are carried out.
Software Support Services are carried out with a call center concept. Biltaş Call Center is the contact point where customers can communicate all software and hardware problems and requests. Within the framework of the agreements made with the customers, experienced and trained experts are available at this center to answer questions and solve problems related to the software that Biltaş provides or carries out maintenance services.
Customer requests that are within the scope of the support contract or new sales guarantee are directed to Biltaş support staff to be met according to the service level they have. After the service provided according to the service type, the customer’s approval is obtained and it is followed up via telephone whether the customer requests are successfully met. An on-site service plan is made for requests that cannot be met by phone. Information about the customer and the software they own is stored and updated by the call center.
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