{"id":19583,"date":"2024-10-23T06:16:14","date_gmt":"2024-10-23T06:16:14","guid":{"rendered":"https:\/\/biltas.com.tr\/support\/"},"modified":"2024-12-18T07:19:26","modified_gmt":"2024-12-18T07:19:26","slug":"support","status":"publish","type":"page","link":"https:\/\/biltas.com.tr\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19583\" class=\"elementor elementor-19583 elementor-18402\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e116c6c e-flex e-con-boxed e-con e-parent\" data-id=\"e116c6c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a69d672 e-con-full e-flex e-con e-child\" data-id=\"a69d672\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d66c23 e-flex e-con-boxed e-con e-child\" data-id=\"5d66c23\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afb0dca elementor-widget elementor-widget-heading\" data-id=\"afb0dca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57548f4 elementor-widget elementor-widget-heading\" data-id=\"57548f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We are with you whenever you need us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-040416e e-flex e-con-boxed e-con e-parent\" data-id=\"040416e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23d3880 e-con-full e-flex e-con e-child\" data-id=\"23d3880\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1265506 elementor-widget elementor-widget-image\" data-id=\"1265506\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/destek-anlayisimiz-destek.jpg\" class=\"attachment-large size-large wp-image-18405\" alt=\"\" srcset=\"https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/destek-anlayisimiz-destek.jpg 1000w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/destek-anlayisimiz-destek-300x300.jpg 300w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/destek-anlayisimiz-destek-150x150.jpg 150w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/destek-anlayisimiz-destek-768x768.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11a2e64 e-con-full e-flex e-con e-child\" data-id=\"11a2e64\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d666e3a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d666e3a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Support Approach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-306347e elementor-widget elementor-widget-text-editor\" data-id=\"306347e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Bilta\u015f <\/strong>aims to provide software support services in a way to ensure the uninterrupted operation of its customers, especially with its organization shaped to provide 24\/7 support due to the structure of the tourism sector.<\/p>\n<p>We provide a wide range of support services such as hardware and software planning, design, installation, integration, operational support, leasing, outsourcing services, training, etc. by prioritizing customer satisfaction with our experience based on many years and complex projects of different scales and our comprehensive service portfolio.<\/p>\n<p>With service centers in Izmir and Antalya and contracted service offices in other provinces, Bilta\u015f is one of Turkey&#8217;s successful service organizations that aims to provide solutions to ensure the most effective integration of IT infrastructures consisting of different hardware and software.<\/p>\n<p>In addition to standard solution packages, Bilta\u015f offers customized solutions with different response times, on-site intervention and solution times according to customer requests and project requirements. Bilta\u015f aims to realize customer satisfaction by providing the technical support needed by phone, e-mail, remote access or on-site intervention in the most efficient and effective way. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d3229c e-flex e-con-boxed e-con e-parent\" data-id=\"6d3229c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2a1520 e-con-full e-flex e-con e-child\" data-id=\"d2a1520\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5ffb2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2a5ffb2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Call Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bedde88 elementor-widget elementor-widget-text-editor\" data-id=\"bedde88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bilta\u015f call center is the point of contact where our customers and dealers can communicate all their software-related problems and service requirements from a single point and the fastest way. The calls you make to this contact point are answered by our expert and trained personnel and post-service reporting processes are carried out. <\/p>\n<p>Software Support Services are carried out with a call center concept. Bilta\u015f Call Center is the contact point where customers can communicate all software and hardware problems and requests. Within the framework of the agreements made with the customers, experienced and trained experts are available at this center to answer questions and solve problems related to the software that Bilta\u015f provides or carries out maintenance services.  <\/p>\n<p>Customer requests that are within the scope of the support contract or new sales guarantee are directed to Bilta\u015f support staff to be met according to the service level they have. After the service provided according to the service type, the customer&#8217;s approval is obtained and it is followed up via telephone whether the customer requests are successfully met. An on-site service plan is made for requests that cannot be met by phone. Information about the customer and the software they own is stored and updated by the call center.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b71af44 e-con-full e-flex e-con e-child\" data-id=\"b71af44\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c145d79 elementor-widget elementor-widget-image\" data-id=\"c145d79\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/cagri-merkezi-destek.jpg\" class=\"attachment-large size-large wp-image-18406\" alt=\"\" srcset=\"https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/cagri-merkezi-destek.jpg 1000w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/cagri-merkezi-destek-300x300.jpg 300w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/cagri-merkezi-destek-150x150.jpg 150w, https:\/\/biltas.com.tr\/wp-content\/uploads\/2024\/10\/cagri-merkezi-destek-768x768.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbe7d0a e-flex e-con-boxed e-con e-parent\" data-id=\"cbe7d0a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3a238a e-flex e-con-boxed e-con e-child\" data-id=\"c3a238a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af3d118 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"af3d118\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Request Complaint Form<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0bb865 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"e0bb865\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"RequestForm\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"19583\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e0bb865\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Support - Bilta\u015f\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"19583\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-firma elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-firma\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[firma]\" id=\"form-field-firma\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_50adb66 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_50adb66\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_50adb66]\" id=\"form-field-field_50adb66\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telephone\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-il elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-il\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProvince\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[il]\" id=\"form-field-il\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Province\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-ilce elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ilce\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDistrict\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[ilce]\" id=\"form-field-ilce\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"District\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-konu elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-konu\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSubject\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[konu]\" id=\"form-field-konu\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_4110d11 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4110d11\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDescription\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_4110d11]\" id=\"form-field-field_4110d11\" rows=\"2\" placeholder=\"Description\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8996a6e elementor-widget elementor-widget-heading\" data-id=\"8996a6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">All fields are mandatory.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93b4cb2 e-flex e-con-boxed e-con e-parent\" data-id=\"93b4cb2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f79c6bd e-con-full e-flex e-con e-child\" data-id=\"f79c6bd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6d2338 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a6d2338\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start Your Digital Transformation Journey with Bilta\u015f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9ff45 elementor-widget elementor-widget-text-editor\" data-id=\"7b9ff45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Meet smart software solutions that will optimize your business processes and increase your productivity.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf64282 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"cf64282\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/biltas.com.tr\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3752090 e-con-full e-flex e-con e-child\" data-id=\"3752090\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support We are with you whenever you need us Our Support Approach Bilta\u015f aims to provide software support services in a way to ensure the uninterrupted operation of its customers, especially with its organization shaped to provide 24\/7 support due to the structure of the tourism 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